Terms and Conditions

Terms and Conditions for online purchasing and use of this website

Agreement between the customer and Anne Selby (us):

This website is offered as a service to you, the customer, by us. By using this website you agree to the terms and conditions set out below (“terms”). If you do not agree with these terms, you must not use this website.

Description of Products:

Each product purchased is sold subject to its product description and care instructions which may set out additional conditions related to that product including, without limitation, terms and conditions concerning estimated delivery timescales and warranties.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct.

We cannot confirm the price of a product until your order is accepted.


We may change these terms from time to time. However, any changes will not affect existing terms accepted by you when making a purchase through this website.

If any of these terms are found to be invalid by a court or at law then the remainder of these terms shall continue to apply to the extent that they still make sense without the unenforceable terms(s).

The prices quoted on this website and all transactions through this website are priced and executed in pounds sterling. If you choose to pay for your purchase using a foreign credit or debit card, you will be responsible for the exchange rate and you are advised that any refunds may be affected by exchange rate fluctuations.

You acknowledge that you will be financially responsible for any purchases or commissions which are made through the website using your account details and for all reasonable and foreseeable losses which we suffer as a result of your breach of these terms or negligence when using this website (including where you deliberately or negligently let others use your account).

You confirm that you are at least 18 years old and have authority to use the credit card or billing account details you provide for the purpose of settling any payments you owe to us. You also promise that all information supplied by you in using this website is accurate and that you will not make any speculative, false or fraudulent purchase. You further promise that you will only use the facilities of this website to make reservations or purchases for your self or for another person on whose behalf you are legally entitled to act.

We will use reasonable care and skill to carry out the services contained in this website and do so within a reasonable time, in accordance with these terms. We do not make any other promises and no other promises shall apply without the information, products, and /or services contained on this website.

The purchaser is responsible for all import duties and taxes etc., which may apply now and in the future to goods imported into the country specified in the delivery address.

Contract Cancellation
Please note that you are entitled to cancel your contract to purchase goods if you so wish provided that you exercise your right no longer than seven (7) working days after the day on which you receive the product(s).

Please note that your right to return products does NOT apply to products made to your specification unless they are faulty.

If you purchased online and return the product for a refund, we will do this provided the product and packaging (box) are returned in original and odour-free condition, at your expense, within 10 working days of receipt of the product by you. Otherwise we reserve the right, at our sole discretion, to make a charge or refuse a refund. Please note that proof of postage by you is not proof of receipt by us.

If you do not follow the Care Instructions provided with the product, any contract between us is terminated and we will accept no liability.

Security of Data

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Liability Disclaimer

We take measures to check the accuracy of information published in this website. However, we cannot guarantee that our or any third party’s information on this website will be error-free and it may include inaccuracies or typographical errors. If you believe that you have noticed an error, please contact us.

Intellectual Property and Right to Use

You acknowledge all patents, copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website.

You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited.

You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of the website or its content.

Privacy Policy

Your privacy is important to us. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“data protection laws”). You confirm that you will only enter information about yourself and that such information is true.

The details which you provide about yourself and any other information which identifies you (“Personal Information”) are held on our computer systems. These details are only used for operational purposes, for example producing the orders or processing payment, and to personalise your shopping experience by using your purchase and browsing activity to make recommendations to you about products and services that we think may be of interest to you.

We only retain your credit card or billing account details to process the specific payment transaction for which you supplied them, unless you ask us to keep these details for future purchases that you may make through us. Personal information and payment details may be used by our computer system to determine automatically the appropriate way to deliver your order. We will not pass your Personal Information and payment details to third party service providers.

This website uses Google Analytics to track the general level of use of the site. We also use session cookies to track your order information if you purchase anything from the shop. These cookies are deleted at the end of your session.


This agreement is governed by the laws of England. Any dispute between you and us in relation to this website and/or these terms will be referred to the English courts. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms.